Deleting your Mango Private account and related data

You can delete your Mango Private account from the app (Settings → Account → Delete account), through your organization's node administrator, or by sending a request to the support address. The steps and limits of deletion are described below.

Effective date: 25 August 2026

How to delete your account

There are three ways to initiate account deletion:

Self-service in the app. Go to Settings → Account → Delete account. The process starts immediately on the organization's server.
Through your organization's administrator. Contact the person or team that manages your Mango Private instance. The administrator can delete accounts directly from the node administration panel.
Via email. For managed deployments, write to request@mango-private.com with the subject line "Delete Mango Private account".

In the email, include:

your account display name and nickname;
an email or other contact we can use to verify the request;
the organization whose Mango Private instance you use;
if possible, the account ID or a screenshot of the profile to speed up lookup;
whether you want to delete only the account or also request deletion of related data where possible.

What happens after the request

The organization's administrator or OffshoreLabs support may ask for confirmation that the request comes from the account owner.
After confirmation, the account may be deactivated or removed from active access.
Push tokens, active sessions, and access tokens will be revoked or cleared.
The profile and account-level data will be deleted or anonymized to the extent technically and legally possible.

What can be deleted

Account and profile

Name, nickname, avatar, account state, settings, and the access tokens tied to the account.

Devices and notifications

Push tokens, device bindings, and active sessions still attached to the account being deleted.

Support and service records

Support records may be deleted or anonymized when there is no reason to keep them longer.

What may not be removed immediately or fully

Messages and media already delivered to other participants may stay in their chat history or on their devices.
Records needed for security, abuse investigation, legal compliance, or rights protection may be retained longer by the organization's administrator.
Technical backups and ephemeral infrastructure logs may be removed during the regular clean-up cycle rather than immediately.
The organization's administrator controls server-side retention policies and may have separate data retention requirements.

Processing time

Self-service deletion through the app takes effect immediately. Requests sent to the organization's administrator or to OffshoreLabs are processed within a reasonable time after identity verification. Complex requests, or those that touch security or legal matters, may take longer.